Return & refunds
📦 Returns & Refunds
We want you to be happy with your purchase from AvelineCare. Below are our guidelines for returns and refunds.
🛒 Right of withdrawal (14 days)
As a private customer you have the right to cancel your purchase without giving a reason within 14 days of receiving the item.
- Contact us within the deadline at hello@avelinecare.store
- You cover the return shipping, and the item must be returned in original condition and packaging.
- Once we have received the item and checked its condition, we refund the purchase amount (excl. any delivery cost).
🎁 Extended returns (60 days)
On selected products we also give you 60 days to return — entirely voluntary, on top of your statutory right of withdrawal.
- If you are not satisfied, contact us within 60 days of delivery.
- The item must be returned in original condition and packaging. You cover the return shipping.
- Once we have received and checked the item, we refund the purchase amount.
- Which products are included is stated on the individual product page.
Please note: As we use international suppliers, return shipping may cost more than with a domestic webshop. We recommend contacting us first so we can agree on the most practical solution.
⚡ Faulty or damaged items
If you receive a damaged or faulty item, or the item does not match the description, your statutory rights apply.
- Contact us as soon as possible.
- Please send photos or video clearly showing the problem.
- We will then offer either a replacement or a full refund.
💳 Refunds
- Once your refund is approved, it may take 5–10 business days before the amount appears in your account.
- Refunds are issued via the same payment method used for the purchase.
📧 Contact
hello@avelinecare.store or via the contact form on the website.